Refund policy

Return and Refund Policy

You can return an item within 14 days of receiving it, for any reason, as long as it is unused and in its original condition and packaging.

How to return

  1. Email us at emkamarket8@gmail.com within 14 days of delivery with your order number and the reason for the return.
  2. We will reply with return instructions and the return address.
  3. Send the item back in its original packaging. Please keep proof of postage.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived defective, damaged or was not what you ordered.

Refunds

We refund to the original payment method within 14 days after we receive your cancellation notice and the returned item.

In line with Israeli consumer law, a cancellation fee of 5% of the order value or 100 ILS, whichever is lower, may be deducted when you cancel a distance purchase without a defect.

Damaged, defective or wrong items

If your watch arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with photos. We will replace it or refund you in full, including shipping, at no cost to you.

Items we cannot take back

  • Watches that were worn, scratched, resized or damaged after delivery.
  • Items returned without their original packaging or tags.

Customs and duties

Import duties and taxes paid to customs on delivery are not refundable by us.

Warranty

All watches are new, genuine and come with a manufacturer's warranty from the date of delivery:

  • Casio, Seiko, Orient, Invicta, Fossil and Ratio: 1 year.
  • Skagen: 2 years.

Covered: manufacturing defects in the movement and in the watch's workmanship under normal use.

Not covered: battery, strap or bracelet wear, scratches, broken glass, water damage beyond the stated water resistance, damage from accidents, misuse or unauthorized repair, and normal wear and tear.

To make a warranty claim: email emkamarket8@gmail.com with your order number, a short description of the problem and photos or a video. We will reply with the next steps.

Contact

Questions about a return or warranty? Email emkamarket8@gmail.com.